If you owned the Novakon Company would you sell machines you knew did not work? Would you help people get those broken machines fixed? What would you do?
The current Owner, John, simply does nothing. I've not had a call or email from him in months. He still has my money mind you. And he knows the machine he shipped me is never worked. He simply will not return calls or emails. It's not right.
Don't make the same mistake I made. The problems with a Novakon NM-200 Pro Series 2 Mill is that it is made by Novakon.
You should expect a working product and service when you spend $5000 or $10,000 on a machine. As far as I have seen Novakon does not stand behind their products. My suggestion... stay away from Novakon. There is no reason for you to risk wasting your money on a a lemon of a machine. I honestly believe Novakon doesn't care. Once they get your money you are no longer of any value to them. If they don't treat past customers well why would anyone thing they'd treat future customers better. It never happens. Companies that let their customers sit with problem products don't care enough to do the right thing.
I spend a large amount of my time working to get the mill fixed. The lack of manuals and communication made it impossible. I don't want to sell the machine to someone who is unsuspecting. So I have a giant boat anchor, useless.
Maybe Novakon will buy it back... Until then I'm sitting with a worthless piece of junk.
If I were Novakon I'd buy this lemon back just to shut me up. Or I'd ship a working unit to me. But to keep my money and pretend like everything is okay is silly and bad business. So until there is a change in how Novakon is treating its passed customers... buy your mill from some other business.